Welcome to RayFlow ("we," "our," or "us"). We are committed to protecting your privacy and ensuring you have a positive experience on our platform. This Privacy Policy applies to our website (rayflow.in) and our WhatsApp Customer Automation SaaS platform.
1. Information We Collect
We collect information to provide better services to our users. This includes:
- Account Information: Name, email address, and billing information when you register for RayFlow.
- WhatsApp Data: WhatsApp phone numbers, profile names, and message content sent and received through your connected WhatsApp Business Account.
- Knowledge Base Data: Documents, FAQs, and text you upload to train your AI agents.
2. How We Use Information
We use the collected information for the following purposes:
- To operate and maintain the RayFlow messaging infrastructure.
- To generate automated AI responses using third-party Large Language Models (e.g., OpenAI) based strictly on your uploaded Knowledge Base.
- To provide analytics and chat history within your dashboard.
3. How We Share Information
We do not sell your personal data or your customers' data. We share information only with essential third-party service providers required to operate the platform:
- Meta Platforms, Inc.: To send and receive WhatsApp messages via the official Cloud API.
- AI Providers (e.g., OpenAI): Message context and knowledge base chunks are sent securely to generate AI responses. Data sent to these APIs is NOT used to train their public models.
- Cloud Hosting: We securely store data on AWS/Neon DB infrastructure.
4. Data Security
We implement industry-standard security measures to protect your data. Your database is isolated, ensuring that one tenant cannot access another tenant's messages, contacts, or knowledge base.
5. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: contact@rayflow.in